Refund Policy

Thank you for choosing SGFFormen Men's Fashion Brand. We strive to provide you with high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we offer a refund policy to ensure your satisfaction. Please read the following refund policy carefully:

  1. Eligibility for Refunds:

    • Refunds are available for products purchased directly from SGFFormen Men's Fashion Brand, both online and in-store.
    • Products must be in their original condition, unworn, unwashed, and with all original tags attached.
    • Refunds must be requested within 30 days from the date of purchase.

  2. Non-Refundable Items:

    • We do not offer refunds for gift cards, final sale items, or any personalized or custom-made products unless they are defective or damaged upon arrival.

  3. Refund Process:

    • To request a refund, please contact our customer support team via email or phone, providing your order details and the reason for the refund.
    • Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund.
    • If approved, we will provide you with instructions on how to return the product.
    • The returned product must be shipped back to us within 14 days of receiving the return instructions.
    • You will be responsible for the shipping costs associated with returning the product unless the return is due to our error or a defective/damaged item.

  4. Refund Method:

    • If your refund is approved and the returned product is received in satisfactory condition, we will initiate the refund process.
    • The refund will be issued using the original payment method used for the purchase, unless otherwise specified.
    • Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

  5. Exchanges:

    • If you wish to exchange an item for a different size or color, please contact our customer support team.
    • Exchanges are subject to product availability.
    • You may be responsible for any price difference between the exchanged products.

  6. Damaged or Defective Items:

    • In the case of receiving a damaged or defective product, please contact our customer support team immediately.
    • We may require you to provide supporting evidence such as photographs or a detailed description of the damage or defect.
    • We will assess the situation and provide you with a suitable solution, which may include a replacement, refund, or store credit.